Advocacy Services Mackay
ADA Australia’s Mackay Services
ADA Australia Mackay
Aged and Disability Advocacy Australia (ADA Australia) is a not-for-profit, independent organisation that serves metropolitan, regional, rural, and remote communities across Queensland, including Mackay. Our mission is to improve the well-being of seniors and those living with disability through our advocacy services.
In Mackay, our team offers aged care advocacy services and support for people with mental health conditions to access and navigate the justice system. Our services are also free, confidential, and client-focused. We always put our clients first, and they’re at the heart of all our decisions. You tell us your preferences, requirements, and where you need assistance.
ADA Australia’s Mackay Services
The ADA Australia Mackay team provides an aged care advocacy service for seniors in the area. We help people understand their rights and needs and advocate for them. Our team can assist if you or a loved one needs help accessing aged care services and support or addressing concerns. We can also help explain any financial assessments and fees regarding aged care support.
Through our ADA Law program, we also provide free legal support to people with mental health conditions living in Mackay to access and navigate the justice system.
Aged Care Advocacy
We provide advocacy for aged care residents in Mackay which are are designed to help seniors understand their rights, uphold them, and have their voices heard. We specialise in assisting people in accessing appropriate care and support options, communicating preferences, and addressing concerns.
We understand that aged care services can be challenging to navigate alone, which is where we come in to provide guidance. Our team can help you understand all the different residential and home care options and how to access them. We can also ensure that any care requirements are met.
ADA Australia can also assist with reviewing and negotiating care plans. Our team is experienced in making referrals for assessments and additional services. We can also help raise and address any concerns regarding service agreements, fees, statements, and budgets.
Seniors living in the Mackay region who are experiencing problems accessing aged care support services or have concerns regarding their service provisions for the following Australian Government-funded aged care programs are eligible for our help and services.
- Commonwealth Home Support Program (CHSP)
- Home Care Packages (HCP)
- Residential Aged Care Homes
- Disability Support for Older Australians (DSOA) Program
- Commonwealth-funded dementia services
- Flexible care services, including:
- Short-term restorative care
- Transition care
- The National Aboriginal and Torres Strait Islander Flexible Aged Care Program
- Multi-purpose services
- The Innovation Pool Program
Mental Health Legal Support
This service can help people living in Mackay with mental health conditions with:
- Representation at the Mental Health Review Tribunal with hearings about ECT applications; Forensic Order Reviews; Treatment Support Orders; Treatment Authorities and Review of Treatment Authorities for people under 18 years of age
- Representation at QCAT regarding guardianship and administration matters
- Advocacy
- Liaison with the Public Trustee or Office os the Public Guardian
- Referral to other legal, consumer and support services
Why Choose ADA Australia To Help You?
If you or a senior you know in Mackay requires support accessing aged care, needs help communicating preferences, or has concerns regarding care options, contact the ADA Australia team.
Our priority is always our clients and helping them achieve their desired outcomes. ADA Australia has over 30 years of experience assisting seniors in speaking up for their rights and needs.
One of the main benefits of our organisation is that we’re independent and not-for-profit. When you come to us for advocacy services or advice, we aren’t affiliated with the government or care providers. We work for you.
ADA Australia also adheres to the highest professional standards, which extend to our privacy and confidentiality rules. You can expect that we maintain strict confidentiality and always seek permission before acting. So, we only communicate directly with our clients and the people they authorise us to speak to.
Our organisation is also client-directed. We don’t make decisions for you; instead, we help you understand the options and services available and follow your directions. For example, you tell us the issue or concern you’re having and the outcome you want, and we’ll help you achieve it.
ADA Australia’s services are also free of charge, as the Australian Government funds us to deliver our aged care advocacy services and the Queensland Government funds us to deliver legal support with mental health matters. If you have any questions about our services in the Mackay area, reach out to our team—we’d love to hear from you.
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