Advocacy Services Cairns

ADA Australia’s Cairns Services

ADA Australia Cairns

Aged and Disability Advocacy Australia (ADA Australia) is a not-for-profit, independent organisation serving metropolitan, regional, rural, and remote communities across Queensland, including Cairns.

Our mission is to improve the well-being of seniors in Cairns through our advocacy services. Our Cairns team offers aged care advocacy and ADA Link, a seniors care finder program.

All our services are free, confidential, and client-focused. The client is always at the heart of what we do, prioritising their needs and preferences.

ADA Australia’s Cairns Services

Our experienced team provides aged care advocacy for seniors and senior care finder services in the Cairns area. Through our service, we aim to connect seniors with care options and help them understand their rights and needs. If you or a vulnerable senior you care about requires help accessing aged care services or resolving issues with your aged care services, the Cairns ADA Australia team is here to help. We can help with any concerns regarding the aged care system, help you understand your rights and more.

Aged Care Advocacy

Our team provides advocacy in aged care for residents in Cairns which are designed to help seniors uphold their rights and have their voices heard. We can help people to:

Access appropriate care, support, and service options
Understand their rights when receiving home care or residential care
Raise and address any care-related problems and communicate preferences
Assist with raising/addressing concerns regarding service agreements, fees, statements, and budgets
Support to review and negotiate care plans
Making referrals for assessments and additional services

Our team can also assist with supporting clients at assessments and following up on referrals. We can also help with explaining financial assessments and fees.

Any seniors living in Cairns experiencing issues accessing aged care support services or having concerns regarding their service provisions for the following Australian Government-funded aged care programs are eligible for our help.

Commonwealth Home Support Program (CHSP)
Home Care Packages (HCP)
Residential Aged Care Homes
Disability Support for Older Australians (DSOA) Program
Commonwealth-funded dementia services
Flexible care services, including:
- Short-term restorative care
- Transition care
- The National Aboriginal and Torres Strait Islander Flexible Aged Care Program

If you have any questions regarding eligibility or are not sure if you qualify, please reach out to us with your queries.

ADA Link: Seniors Care Finder

In Cairns, we also provide our ADA Link care finder service to assist vulnerable seniors in accessing aged care and other services in the community. Ways we can help include:

Free and independent information regarding available care and support service options
Arranging and attending care/health assessments
Interacting with My Aged Care and health professionals
Assistance with accessing aged/home or allied health services
Providing guidance with the completion of forms and understanding service agreements
Checking in to ensure the services are running smoothly

Why Choose ADA Australia To Help You?

The ADA Australia team is backed by over 30 years of experience, helping seniors understand and advocate for their rights and needs. You’re guaranteed independent support, as we’re not affiliated with the government or direct care providers.

You also get the peace of mind that comes with our team’s professionalism and confidentiality. We follow strict privacy policies, including seeking permission before acting. Our team will only ever communicate directly with you and the people you authorise us to speak to.

The Australian Government funds ADA Australia, so there are no out-of-pocket costs for our services. If you have any questions about our advocacy or care finder services in Cairns, get in touch with the ADA Australia team today. We’d love to hear from you.

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