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ADA Australia

Advocacy Education

ADA Australia provides free education and information sessions on advocacy services. Our education materials are available to staff of residential aged care facilities, community aged care services and community groups.

ADA Australia’s education sessions aim to inform staff and clients on their rights and responsibilities within the aged care sector. In particular, the sessions increase understanding of ‘advocacy’, provide participants with an overview of how advocacy can assist and examples of advocacy in action. Our free advocacy education sessions are currently available across Queensland.

1. Advocacy education for clients

This information session caters to clients of residential aged care facilities, community aged care services and their carers. It covers the following topics:

  • What is advocacy?
  • Your rights and responsibilities when receiving an aged care service
  • Our advocacy service and how to access support
  • Self-advocacy
  • Case study

To organise for an education session you can either:

  1. Contact us to request an advocate to provide the session in person, either onsite or via videoconference, or
  2. Access our education video and arrange to play it for a group of your residents or clients.

Our education videos are available via Youtube. To access our the videos click on the relevant button below. There are some short questions to complete in order to access the videos – Please download and print our face sheet to provide to participants if they have any questions or would like to make contact.

For people living in an aged care home, and their families:

Education Video Residential Aged Care

For people receiving aged care services at home or in the community, or who are looking access aged care services, and their families and carers:

Education Video Community

2. Advocacy education for staff and students

This information session caters to staff of residential aged care facilities and community aged care services. It covers the following topics:

  • What is advocacy?
  • The role of advocacy in the context of the aged care system
  • Our advocacy service
  • Client rights and responsibilities when receiving an aged care or community care service
  • Why advocacy is important to your service
  • Case study

If you would like to arrange a session for your service, please contact us.

Make an Education Request

3. Video education for staff and providers

ADA Australia is the Queensland service delivery organisation for the Older Persons Advocacy Network (OPAN). OPAN is responsible for overseeing the National Aged Care Advocacy Program all throughout Australia.

To support advocacy education, OPAN has created video resources called Talk to Us First to support the Aged Care Workforce and Service Providers. Talk to Us First has been designed to support the aged care workforce to ensure the new Quality Standards surrounding advocacy are met, with a particular emphasis on understanding the advocacy role and how best to provide support for older people and their families. This training will increase understanding of the advocate’s role in supporting residents and consumers to raise and rectify their concerns early, as well as increasing awareness of how to access advocacy services.

Access to this advocacy education video resource is available by clicking the button below. There are questionnaires both before and after the videos that must be completed in order to obtain a Certificate of Completion.

Go to Staff Education Video / Survey