Care finder
ADA Link connecting seniors in need to services and support.
About ADA Link
ADA Link is a care finder service with Community Connectors who provide individual support to vulnerable seniors to access aged care and other services in the community.
How we can help
- Free and independent information about available care and support options
- Arranging and attending care/health assessments
- Interacting with My Aged Care and health professionals
- Accessing aged/home or allied health services
- Researching available options and engaging with providers
- Providing guidance on completion of forms and understanding service agreements
- Checking in once services are up and running
- Solving other challenges and connecting with community-based supports.…
Who is eligible
ADA Link is specifically designed to help older people who are eligible for government-funded aged care but need extra support to navigate the system, such as people who:
- have no one available in their life to assist
- have difficulty communicating their wishes and needs
- find it difficult to understand information and make decisions
- are reluctant to engage with aged care or government services
- are in an unsafe situation if they do not receive services.
How we work
Referrals
Anyone can make a referral to ADA Link. Community service, health or government organisations, neighbours, friends and members of the community.
Independent
Free from conflict of interest, not affiliated with direct care providers
Confidential
We need and will seek client permission for any referrals and we will always seek a person’s permission before discussing the situation with anyone.
Client Directed
We don’t make decisions for you. We can help you understand your options and follow your direction.
Free
Our services are free of charge. We are funded by the Australian Government care finder program.
Case managed
We work with each individual, for as long as required to establish supports.
Where we work
ADA Link is a care finder provider in the following Queensland Primary Health Network regions:
- Brisbane South
- Darling Downs and West Moreton
- Northern Queensland
- Western Queensland
What we cannot help with
Community Connectors cannot recommend which provider or service a person should choose, or provider financial or legal advice.
Where we are unable to assist, we will refer you to the appropriate service.
Frequently asked questions
ADA Link is a care finder service with Community
Connectors who provide individual support to
vulnerable seniors, including those from diverse
backgrounds, to access aged care and other services in
the community.
ADA Link is specifically designed to help older people
who are eligible for government-funded aged care but
need extra support to navigate systems, such as people
who:
- have no one available in their life to assist
- have difficulty communicating their wishes and needs
- find it difficult to understand information and make decisions
- are reluctant to engage with aged care or government services
- are in an unsafe situation if they do not receive services.
No, our services are free and funded by the Australian
Government.
Anyone can make a referral to ADA Link. Community
service, health or government organisations can refer
their clients who would need assistance to access and
establish aged care services, or neighbours, friends and
members of the community might contact ADA Link
to help an older person they know who is struggling at
home and needs support.
Our Community Connectors can assist with accessing
aged care services for the first time, or finding a range of
additional services and supports in the community
- Free and independent information about available care and support options
- Arranging and attending care/health assessments
- Interacting with My Aged Care and health professionals
- Accessing aged/home or allied health services
- Researching available options and engaging with providers
- Providing guidance on completion of forms and understanding service agreements
- Checking in once services are up and running
- Solving other challenges and connecting with community-based supports.
Community Connectors cannot recommend which
provider or service a person should choose or provide
financial or legal advice.
Where we are unable to assist, we will refer you to the
appropriate service.
Yes. Our services are confidential and discreet. We need
and will seek client permission for any referrals and our
Community Connectors will always seek the person’s
permission before discussing the situation with anyone
else or taking any action.
It is not our role to assess a person’s capacity. We follow
a process that ensures people do not have their rights
compromised by their lack, or perceived lack of ability to
give clear direction. We will look at whether the person
is able to make a decision regarding lifestyle choices and
appropriate care services.
The care finder program is funded by the Australian
Government Department of Health and Aged Care.
It was developed in response to findings from the Aged
Care Royal Commission that the complexity of the aged
care system can be a challenge for some older people
seeking to understand and access aged care support.
The care finder program delivers a national face-to-face
network of care finders supporting vulnerable older
people to access aged care services and other relevant
supports in the community.
Care finder services have been commissioned and
managed through the Primary Health Networks across
Australia and will complement existing aged care
advocacy services.
ADA Link has been contracted by the Primary Health
Network in the area to deliver the care finder service.
ADA Link operates under Aged and Disability Advocacy
Australia.
ADA Link is a care finder provider in the Brisbane South,
Darling Downs and West Moreton, Western Queensland
and Northern Queensland Primary Health Network
regions.
Please contact our Intake Team on 1800 818 338 or
email info@adalink.com.au during office hours Monday
to Friday.
When you call you will need to answer some questions
so we can determine the best way to support you. If you
are calling on someone else’s behalf, you will need to
have their consent.
