ADA Australia flyers and factsheets

Trusted resources

If you are looking for resources related to aged care services, including residential aged care, home care and community care services, please see the below details for more information. If you would like more information on how to make a complaint, the below details may also be of assistance. If after reviewing the below resources you are still unsure which forms you need, feel free to call us for further assistance.

How to access aged care services

There is a single entry point for access to government subsidised aged care services.My Aged Care has information available in other languages or phone 1800 200 422

My Aged Care can provide you with information about:

The different types of aged care services
Eligibility for services
Conducting and arranging assessments
Helping you to find local services to meet your needs
Estimating fees and costs of your aged care services.

COVID-19

The Department of Health and Aged Care has information on the latest advice on COVID-19 and COVID-19 vaccines available in many different languages.

Rights in Aged Care

Home care resources

To learn how to access home care, go to Your Guide to Home Care Packages
If you would like to know your rights, go to Charter of Aged Care Rights
If you would like to understand your entitlements under home care, go to Home Care Packages
For an in-depth understanding of legislation, go to the Aged Care Act
For information about the reforms in home care programs, go to Aged Care Reforms

Carer resources

For general Information and access to national carer resources, go to Carer
Gateway
For national access to carer associations around Australia, go to Carers Australia or call 1800 242 636.

Complaint resources

If you are unhappy with your aged care service, you can call us or contact the Aged Care Quality and Safety Commission or phone
1800 951 822
If you are unhappy with a health care professional or service, go to How to Make a Health Service Complaint
If you are unhappy with any state government agencies after seeking resolution directly with them contact the Queensland Ombudsman, or call 1800 068 908
For Centrelink related issues – please call Centrelink Complaints Process –1800 132 468 or Basic Rights Queensland
For housing or rental issues – please call QSTARS 1300 744 263
For retirement village issues – please contact Queensland Retirement Village and Park Advice Service (07) 3214 6333 or the Department of Housing and Public Works (07) 3008 3450.

Aged care advocacy resources

ADA Australia flyers and factsheets

Aged Care Advocacy Flyer (A5)

Aged Care FAQ Factsheet (A4)

ADA Australia Advocacy Education Information Flyer (A4)

Financial Advocacy (A5)

Advocacy support for older patients

Advocacy and legal support for adult patients

Aged care translated information