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ADA Australia

Refund Policy and Product Descriptions

Understanding Guardianship Workshop

Workshop Cancellation, Refund, Transfer and Registrations

To ensure our workshop prices remain accessible for all, ADA Australia has a fair and equitable cancellation policy that applies to all workshop registrations.

Registration confirmation – Registrations will not be confirmed until full payment is received. If you are paying by direct deposit or cheque, please ensure you include the booking reference number with your payment to allow us to correctly allocate the funds to your booking.

Cancellations (Outside 14 days) – Should you cancel your training commitment more than two weeks (14 days) prior to the training date, you will be permitted to choose one of the following options:

  • Reschedule your training to the next available, mutually convenient workshop;
  • Transfer your registration to a colleague to attend in your absence; or
  • Request a full refund.

Cancellations (Inside 14 days) – Should you cancel your training commitment within the two weeks (14 days) prior to the training date, no refund or transfer to another workshop date will be permitted, and you will forfeit the cost of the workshop.  You are however permitted to substitute a colleague for your reservation, to attend in your absence.  ADA Australia will not be held liable for an attendees’ failure to cancel a booking within the specified timeframes.

Cancellations by ADA Australia – While every effort is made to ensure workshops are offered as advertised, there may be instances where courses need to be rescheduled. ADA Australia reserves the right to cancel or reschedule a workshop at its discretion. Where ADA Australia must cancel a workshop, participants will be offered to reschedule their workshop to the next suitable session. ADA Australia will not be held liable for any costs incurred from changing to a different date.



Workshop product description and details

Our Guardianship workshops provide a comprehensive overview of guardianship and administration matters, providing staff with the confidence to navigate the complex issue of capacity and substituted decision making to uphold client rights.

The course is suited to workers who support those who may have questionable, impaired or substituted decision making capacity. This capacity impairment may be related to ageing, disability, mental illness, disease or injury. Delivered in an interactive way, the course facilitates applied knowledge to common work practices, and real life scenarios.

Topics include:

  • Exploring capacity and consent
  • Understanding substituted decision making for health, finance and personal matters
  • Enduring Power of Attorney – their role and the limits of their power
  • Advanced Health Directives
  • How did we get to here? A historical overview and the General Principles
  • Queensland Guardianship Regime
  • Systems impacting on persons with reduced capacity
  • Understanding the role of the Public Trustee, Public Guardian, QCAT and tribunal hearings
  • Mock QCAT Hearing.

The training is delivered over 6.5 hours and includes a 25-minute morning tea break and 30-minute lunch break. Courses are available for up to 30 participants. The workshop is $165 (incl. GST) per person.


Payment information

The Understanding Guardianship Workshop is available to purchase both online and over the phone.

To book and confirm your place in a workshop, please select which workshop you wish to attend and select checkout. Your booking will be confirmed once full payment is made.

If you would prefer to speak to someone over the phone, please give us a call to discuss alternative arrangements.


Seniors Diary

Refund policy for diaries

If you are unhappy with your diary purchase on receipt of your goods, please return the diary in its original resalable condition for a full refund of the purchase price. Refunds must be requested within four weeks of the date of purchase.

While ADA Australia will refund the cost of the diary, postage charges will not be reimbursed.

To return your diary, please send to the below address with a refund request:

ADA Australia, Diary Refund, 121 Copperfield Street. Geebung, 4034. Queensland

Money will be refunded via the original method paid unless otherwise arranged by calling ADA Australia on 07 3637 6000.


Diary product description and details

The Legal Topics for Older People Diary is more than just your average diary. Designed for older people, it is a valuable resource that empowers the reader by providing them with access to vital information (and writing space!) in one handy diary resource.

Designed to raise awareness of relevant legal issues, the diary provides much needed information on legal matters, particularly for people with limited access to new technologies.

The topics covered include:

  • Aged care
  • NDIS
  • Retirement Villages
  • Future Planning
  • Funerals and Wills
  • Elder Abuse
  • Neighbours and Housing
  • Carers
  • Mental Health
  •  Consumer issues
  • Family Homes and Finance

This diary is a functional and informative resource, you will find a full range of important legal topics of interest to seniors and critical information to protect them on a wide range of issues impacting seniors. The diary also provides useful tips on everything from free mediation services to protecting yourself against elder abuse.