|Human Rights Advocacy|
|What we provide||We provide information and individual advocacy support for people with a decision-making disability and people aged over 65 years, to express their views, wishes and preferences at the Queensland Civil and Administrative Tribunal (QCAT) in relation to guardianship, administration and Enduring Power of Attorney matters.|
Eligible clients for this advocacy service are adults who have a current QCAT hearing scheduled, or about to be scheduled.
This includes adults with:
This service offers support to individuals in the South East Queensland areas from Bundaberg to Toowoomba, and down to the Gold Coast.
We may also be able to offer support in other areas of Queensland on a limited case by case basis.
|We can help with ….||Our advocates help people to protect their rights and be heard in the appointment of substituted decision makers.
This may include help with:
If you need help with a QCAT decision making issue, contact us by selecting the ‘Request Advocacy Support’ button below.
We also supply referrals to those who are unhappy with their current Enduring Power of Attorney (EPOA) arrangements.
ADA Australia also has a range of other Advocacy services. For information on our other advocacy services refer to the Elder Abuse Advocacy service below, or:
We also offer a wide range of Decision Making resources, go to Decision Making Resources
|Our Service||Our advocacy service is:
|Funding||ADA Australia’s Human Rights Advocacy service is funded under the Legal Assistance Strategy Fund, allocated by the Queensland Department of Justice and Attorney General.|
|We cannot help with …||While we provide a range of services to our clients, ADA Australia’s Human Rights Advocacy Service is unable to assist with:
|Decision Making Education||We also provide Understanding Decision Making Training as a fee for service. These workshops provide comprehensive overviews of guardianship and administration matters for workers who support people with questionable, impaired capacity. For more information go to Understanding Decision Making|
To contact us to see if we can help with you Human Rights or Elder Abuse issue, select this “Request Advocacy Support” button and complete the enquiry form. If we cannot help with your issue we can find an appropriate referral for you. See far below for Case Examples of things our advocates have been able to assist with.
|Elder Abuse Advocacy|
|What we provide||ADA Australia provides information and individual advocacy support for older people living in residential care who are experiencing or at risk of elder abuse. Abuse may be:
Eligible clients for this Elder Abuse advocacy service are adults over Adults over 65 years who are:
This service offers support in the Greater Brisbane region including: Moreton Bay, Brisbane, Ipswich and Redland Bay Council areas.
|We can help with …||We help people to protect their rights and be heard in cases of potential or actual elder abuse.
This may include help with:
|Our Service||Our advocacy service is:
|Funding||ADA Australia’s Elder Abuse Advocacy service is funded by the Commonwealth Department of Health, via the Older Persons Advocacy Network (OPAN).|
|Elder Abuse Prevention Education||We also provide Elder Abuse Prevention talks for free to consumers and staff working in residential care. For more information go to Elder Abuse Education.|
|We cannot help with …||While we provide a range of services to our clients, ADA Australia’s Elder Abuse Advocacy Service is unable to assist with:
Human Rights and Elder Abuse Advocacy Case Examples
Below are some case examples of things our advocates have been able to assist with, related to our Human Rights and Elder Abuse services.
Valerie contacted the Older Persons Advocacy Network as she was concerned that her daughter, who is acting in the role of Attorney under an Enduring Power of Attorney (EPA) Document, was misusing her money. Valerie told the advocate that she was no longer receiving bank statements, had no idea of what was being paid, and had received a letter from one of her utility providers stating she was in arrears, which had never happened before. Valerie was concerned that her daughter was overwhelmed by the EPA role and was unable to effectively manage the responsibility.
The advocate discussed all of the options available with Valerie. Valerie decided it would be best to revoke her Enduring Power of Attorney and appoint a new one. The advocate liaised with other services including an elder abuse specific legal service, which agreed to help Valerie revoke the EPA and write a new one. Valerie met with the lawyers, revoked her daughter as EPA and appointed a trusted friend instead.
Once Valerie told her daughter about the change, her daughter revealed that she was overwhelmed by being the EPA and was relieved to not have to do it anymore. On a follow up phone call Valerie told the advocate that she was much happier now and she again felt confident with her financial management arrangements.
Aunty Lorna explained that some of her family had moved in with her a few months ago to ‘help out’ after her stroke as she was unable to cope. She explained that even though they moved in she was still not getting any help. Aunty Lorna explained that she paid the rent, but she did not see any of her pension money anymore, as her large family used it for their needs.
Aunty Lorna said that she did not want to upset her family, but she would like to have some money for herself. Aunty Lorna was also concerned about what would happen if she became unwell, whether her family would continue to pay the rent ensuring she would have somewhere to live. The advocate explained that they could assist her to look at her options.
Aunty Lorna asked if an advocate could meet with her at her respite centre on one of the days she was there, so that her family would not know. The advocate reassured Aunty Lorna they would meet where she liked, and that the advocate would also not take any action without her permission.
The advocate met with Aunty Lorna and explained that she had a right to make her own financial decisions and that she could also ask someone she trusted to make decisions for her if she felt she was unable to make them for herself, by appointing them as her Enduring Power of Attorney for financial matters. Aunty Lorna decided that she believed her oldest daughter Karen (who did not live with her) would be the best person to make the financial decisions for her, which she felt were out of her ability.
The advocate supported Aunty Lorna to appoint Karen as Aunty Lorna’s Attorney, so she could protect Aunty Lorna’s financial interests. The advocate also helped Aunty Lorna arrange some home care services to ensure she was cared for.
Ruben is a gentle natured Dutch speaking gentleman, who was living in an aged care home and was very unhappy. Ruben’s grandson Neils contacted the Older Persons Advocacy Network as he was concerned about his grandfather, claiming he had been moved into the aged care home unnecessarily and Ruben was now very isolated. Neils explained that his Aunty Dorma (Ruben’s daughter) was using Ruben’s inability to speak English to take his money.
After gaining Ruben’s permission to become involved, through the use of an interpreter, an advocate met with Ruben and Neils at the aged care home to find out what was going on. It became clear that Dorma had taken her father Ruben to the doctor and used Ruben’s language barrier to get a medical directive that Ruben no longer had decision making capacity. This enacting his Enduring Power of Attorney document granting legal access to Dorma to manage all Rubens financial and personal affairs.
Dorma had then sold Ruben’s house and moved him into an aged care home, where she asked the home to restrict access to his friends, thus isolating Ruben from people who could help him.
The advocate assisted Ruben to see a GP (with an interpreter) to assess his decision-making capacity. The GP deemed him to have capacity, which enabled Ruben with the advocates help to stop Dorma accessing his money. Ruben then got a new phone and computer and has reconnected with his local friends and his family in his home country. He has also been connected to a Dutch speaking social group in the area.
To contact us to see if we can help with your Human Rights or Elder Abuse issue, select this “Request Advocacy Support” button and complete the enquiry form. If we cannot help with your issue we can find an appropriate referral for you.