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ADA Australia

Aged Care Advocacy

Aged Care Advocacy
What we provideADA Australia’s Aged and Community Care Advocacy service provides information and individual advocacy support to people who have issues related to Commonwealth funded aged care services in Queensland. See below for client eligibility.
Eligible clients
Eligible clients for this advocacy service are people who have issues with accessing services, or are experiencing service provision and care related problems for the following Commonwealth funded aged care programs:
  • Commonwealth Home Support Program (CHSP)
  • Home Care Packages (HCP)
  • Residential Aged Care Homes
  • Commonwealth Continuity of Support (CoS) Program
  • Commonwealth funded dementia services
  • Flexible care services, including:
    • the National Aboriginal and Torres Strait Islander Flexible Aged Care Program
    • the Innovation Pool Program
    • Multi-purpose services
    • Transition care
    • Short-term restorative care

This service offers support to individuals anywhere in Queensland.

We can help with …We help people to protect their rights and be heard in the issues related to aged care and Queensland Community care services. We can help people to:

We may also be able to assist exploring available care options by

  • Making and following up on referrals
  • Supporting clients at assessments
  • Identifying local aged care providers and aged care facilities
  • Explaining financial assessments and fees.
Our ServiceOur advocacy service is:
  • Independent – Free from conflict of interest, not affiliated with direct care providers
  • Confidential – We seek your permission before acting and follow strict confidentiality processes
  • We take privacy and independence seriously and can only communicate with our clients directly and the people they authorise us to talk to
  • Client Directed – We don’t make decisions for you. We can help you understand your options and follow your direction.
  • Individual – We work with each individual, to help give them a voice
  • Short Term and Issue specific
  • Free

ADA Australia’s Aged Care Advocacy Service is funded by the Commonwealth Department of Health, who supplies funding to the Older Persons Advocacy Network (OPAN) to deliver the National Aged Care Advocacy Program (NACAP). ADA Australia is the Queensland Service Delivery Organisation for OPAN and NACAP advocacy services.

Advocacy EducationWe also provide free rights-based education sessions to both consumers and providers of Commonwealth funded aged care services. For more information go to Advocacy Education.
We cannot help with …While we provide a range of services to our clients, ADA Australia aged care advocacy Service is unable to assist with:
  • Advocacy support or assistance outside of Queensland
  • Centrelink issues – please refer to Centrelink Complaints Process – 1800 132 468
  • Housing or rental issues – please refer to QSTARS 1300 744 263
  • Retirement Village issues – please refer to PAVIL (Caxton Legal Centre) on (07) 3214 6333 or the Department of Housing and Public Works (07) 3008 3450
  • Providing recommendations on care providers or aged care facilities – please search for an Aged Care Broker Service
  • Financial or legal advice

To contact us to see if we can help with you Aged Care service issue, select this “Request and Advocate’ button and complete the enquiry form. If we cannot help with your issue we can find an appropriate referral for you.

Residential Care Advocacy – Case Examples
Below are some case examples of things our advocates have been able to assist with,related to residential aged care.

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Albert’s Story

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Masae’s Story

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Glenys’s Story

Home Care Advocacy – Case Examples
Below are some case examples of things our advocates have been able to assist with,related to home care services.

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Tony’s Story

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Carmen’s Story

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Elizabeth’s Story

We can also help for other aged care service issues. If you are considering advocacy for an aged care issue, contact us to see if we can help.

Where possible, ADA Australia encourages people to advocate for themselves where they feel confident. For tips on self-advocacy go to our page Self – advocacy. For more information on our experience working with clients, go to Our Clients.

ADA Australia offer a large collection of resources. Go to ADA Australia Resources or Aged and Disability Resources for helpful links and downloads.