ADA Australia

Human Rights & Elder Abuse Advocacy

Human Rights Advocacy
What we provide We provide information and individual advocacy support for people with a decision-making disability and people aged over 65 years, to express their views, wishes and preferences at the Queensland Civil and Administrative Tribunal (QCAT) in relation to guardianship, administration and Enduring Power of Attorney matters.
Eligible clients
Eligible clients for this advocacy service are adults who have a current QCAT hearing scheduled, or about to be scheduled.

This includes adults with:

  • Impaired decision-making capacity, who are unhappy with their appointed decision maker and wish to make changes
  • Questioned decision-making capacity, who are at high risk of having appointed decision-makers put in place.

This service offers support to individuals in the South East Queensland areas from Bundaberg to Toowoomba, and down to the Gold Coast.


We may also be able to offer support in other areas of Queensland on a limited case by case basis.

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We can help with …. Our advocates help people to protect their rights and be heard in the appointment of substituted decision makers.

This may include help with:

  • Attending a QCAT hearing
  • Negotiating with existing appointed or agreed decision makers
  • May act as an appointed Representative (QCAT Order required)

If you need help with a QCAT decision making issue, contact us by selecting the ‘Request Advocacy Support’ button below.

We also supply referrals to those who are unhappy with their current Enduring Power of Attorney (EPOA) arrangements.

ADA Australia also has a range of other Advocacy services. For information on our other advocacy services refer to the Elder Abuse Advocacy service below, or:

  • For cases related to aged or community care service provision, refer to our Aged and Community Care Advocacy
  • For cases of abuse, neglect or discrimination for a person with disability living in the Gold Coast or Rockhampton region refer to our Disability Advocacy

We also offer a wide range of Decision Making resources, go to Decision Making Resources

Our Service Our advocacy service is:
  • Independent – Free from conflict of interest, not affiliated with direct care providers
  • Confidential – We seek your permission before acting and follow strict confidentiality processes
  • Client Directed – We don’t make decisions for you. We can help you understand your options and follow your direction.
  • Individual – We work with each individual, to help give them a voice
  • Short Term and Issue specific
  • Free
Funding ADA Australia’s Human Rights Advocacy service is funded under the Legal Assistance Strategy Fund, allocated by the Queensland Department of Justice and Attorney General.
We cannot help with … While we provide a range of services to our clients, ADA Australia’s Human Rights Advocacy Service is unable to assist with:
  • Cases not involving a current scheduled QCAT hearing (see eligibility above)
  • Financial or legal advice
  • Advocacy support or assistance outside of Queensland
  • Representing the interests of a carer or guardian – please refer to Carers Queensland or phone 1800 242 636
Decision Making Education We also provide Understanding Decision Making Training as a fee for service. These workshops provide comprehensive overviews of guardianship and administration matters for workers who support people with questionable, impaired capacity. For more information go to Understanding Decision Making

To contact us to see if we can help with you Human Rights or Elder Abuse issue, select this “Request Advocacy Support” button and complete the enquiry form. If we cannot help with your issue we can find an appropriate referral for you. See far below for Case Examples of things our advocates have been able to assist with.

Elder Abuse Advocacy
What we provide ADA Australia provides information and individual advocacy support for older people living in residential care who are experiencing or at risk of elder abuse. Abuse may be:
  • Financial
  • Psychological/Social
  • Physical
  • Sexual
  • Neglect
See below for client eligibility and service locations.
Eligible clients
Eligible clients for this Elder Abuse advocacy service are adults over Adults over 65 years who are:
  • residing in residential aged care; and
  • experiencing or at risk of experiencing abuse from their formal (Enduring Powers of Attorney) or informal decision makers, carers or friends.

This service offers support in the Greater Brisbane region including: Moreton Bay, Brisbane, Ipswich and Redland Bay Council areas.

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We can help with … We help people to protect their rights and be heard in cases of potential or actual elder abuse.

This may include help with:

  • Understanding their rights
  • Negotiating with formal or informal decision makers
  • Deciding on an agreed action plan to reduce a person’s distress.
  • Referral to appropriate supports.
Our Service Our advocacy service is:

  • Independent – Free from conflict of interest, not affiliated with direct care providers
  • Confidential – We seek your permission before acting and follow strict confidentiality processes
  • Client Directed – We don’t make decisions for you. We can help you understand your options and follow your direction.
  • Individual – We work with each individual, to help give them a voice
  • Short Term and Issue specific
  • Free
Funding ADA Australia’s Elder Abuse Advocacy service is funded by the Commonwealth Department of Health, via the Older Persons Advocacy Network (OPAN).
Elder Abuse Prevention Education We also provide Elder Abuse Prevention talks for free to consumers and staff working in residential care. For more information go to Elder Abuse Education.
We cannot help with … While we provide a range of services to our clients, ADA Australia’s Elder Abuse Advocacy Service is unable to assist with:

  • Cases outside of the Greater Brisbane area (see eligibility above)
  • Cases involving clients living in their own home or the community
  • Financial or legal advice

Human Rights and Elder Abuse Advocacy Case Examples
Below are some case examples of things our advocates have been able to assist with, related to our Human Rights and Elder Abuse services.


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Valerie’s Story

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Aunty Lorna’s Story

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Ruben’s Story

To contact us to see if we can help with your Human Rights or Elder Abuse issue, select this “Request Advocacy Support” button and complete the enquiry form. If we cannot help with your issue we can find an appropriate referral for you.

Where possible, ADA Australia encourages people to advocate for themselves where they feel confident. For tips on self-advocacy go to our page Self – advocacy. For more information on our experience working with clients, go to Our Clients.