What is Advocacy
Advocacy is the process of supporting an individual to be heard.
The individual is placed at the center of this process and is supported to:
- Understand and exercise their rights; and
- Participate, to their maximum ability, in conversations and decisions affecting their life.
Advocacy at ADA Australia
Our advocacy services are:
- Client directed – Our services are directed by you. We won’t make decisions for you, but we can support you to understand your options and communicate your preferences. We will take direction from you in relation to what you feel comfortable doing about your issue.
- Confidential – Our advocates will always seek your permission before discussing your situation or concerns with anyone else. We will also try to ensure your confidentiality is maintained by being discrete when calling you on the phone or visiting you in person.
- Personal – Our services are offered face-to-face, where possible. We work with individuals, not issues.
For more information on our experience working with clients, go to Our Clients.
There are two main areas where we provide advocacy support in Queensland:
- General Advocacy
- Guardianship Advocacy
ADA Australia provides general advocacy support to current and potential recipients of Community Care or Australian Government funded aged care services. With permission, we can also provide support to the carers or representative of a person receiving the above services.
Our general advocacy services may be able to assist you to:
- Understand your rights and responsibilities (see our Resource page)
- Raise and address care related concerns
- Communicate your preferences
- Understand your service agreement, fees, statements and budgets
- Review and negotiate your care plan
- Research care and equipment options; and
- Make referrals for assessments and additional services.
We may also be able to assist you to explore available care options by;
- Making and following up on referrals
- Supporting you at assessments
- Identifying local home care providers and aged care facilities
- Explaining financial assessments and fees.
Please note that we cannot recommend which home care provider or aged care facility you should choose, or provide financial or legal advice.
We also offer support to people who are experiencing issues with their guardianship or administration arrangements, or whose decision making capacity is being questioned.
To find out more go to Guardianship Advocacy.
Issues we cannot assist with
ADA Australia is passionate about supporting the most vulnerable members of our society, however our current funding limits the areas in which we can offer assistance.
While we provide a range of services to our clients, ADA Australia is unable to assist with:
- Advocacy support or assistance outside of Queensland
- Centrelink issues – please call Centrelink Complaints Process – 1800 132 468
- Housing or rental issues – please call QSTARS 1300 744 263
- Retirement Village issues – please call PAVIL (Caxton Legal Centre) on (07) 3214 6333 or the Department of Housing and Public Works (07) 3008 3450
- Disability Services Queensland related enquiries – please call DSQ Information 13 74 68,
- DSQ Complaints Process 1800 080 464 or the Queensland Ombudsman 1800 068 908
- NDIA / NDIS National Disability Insurance Scheme related enquiries – please call 1800 800 110
- Providing recommendations on care providers or aged care facilities. Please search for an Aged Care Broker Service
- Financial or legal advice.
ADA Australia has a wide variety of resources available for public download. To view the selection, go to ADA Australia resources.
Where possible, ADA Australia encourages people to advocate for themselves where they feel confident. For some tips on self-advocacy.