ADA Australia

What we do

ADA Australia is an independent organisation that offers a wide range of advocacy and education services, as well as targeted projects and resources. See below for an overview of our organisations offerings, or download our ADA Australia at a Glance Flyer

ADA Australia Advocacy Services
Service We Help With Service Area Clients More Information
Aged & Community Care Advocacy ADA Australia is an independent, not for profit organisation, that offers information and individual advocacy support to people who have issues related to Commonwealth funded aged care services or Queensland Community Care Services.

Further information on each ADA Australia service and activity can be found on dedicated website pages. Refer to the links provided beside each section.
All of Queensland People who have issues with accessing services, or are experiencing service provision and care related problems for the following Commonwealth funded aged care programs:
  • Commonwealth Continuity of Support (CoS) Program
  • Commonwealth Funded Dementia Services
  • Commonwealth Home Support Program (CHSP)
  • Home Care Packages (HCP)
  • Residential Aged Care Homes
  • Queensland Community Care Services (QCCS)
  • Various Flexible Care Services
Aged and Community Advocacy
Our Disability Advocacy Service provides information and individual advocacy for people living with disability regarding instances of abuse, neglect or discrimination. Gold Coast and Rockhampton regions only People of any age, with a permanent or likely to be permanent disability, which results in substantially reduced capacity for communication, learning or mobility and the need for ongoing support services.
This includes, but is not limited to: physical, cognitive, sensory, learning or neurological disabilities, Autism Spectrum Disorder, developmental delay, Acquired Bran Injury, psychiatric or mental health illness.
Disability Advocacy
Human Rights
Our Human Rights Advocacy Service provides information and advocacy support for people with a decision-making impairment, to express their views, wishes and preferences at the Queensland Civil and Administrative Tribunal (QCAT) in relation to Guardianship, Administration and Enduring Power of Attorney matters. South East Queensland in the areas from Bundaberg to Toowoomba, and down to the Gold Coast.
We may also be able to offer support in other areas of Queensland on a limited case by case basis.
Adults who have a current QCAT hearing scheduled, or about to be scheduled.

This includes adults with:

  • Impaired decision-making capacity, who are unhappy with their appointed decision maker and wish to make changes
  • Questioned decision-making capacity, who are at high risk of having appointed decision-makers put in place.

We also supply referrals to those who are unhappy with their current Enduring Power of Attorney (EPOA)

Human Rights & Elder Abuse Advocacy
Elder Abuse Advocacy Our Elder Abuse Advocacy service provides information, individual advocacy and supported referral for people living in residential care who are at risk of elder abuse. Greater Brisbane region only, including:
  • Moreton Bay
  • Brisbane
  • Ipswich
  • Redland Bay
Adults over 65 years who are:
  • residing in residential aged care; and
  • experiencing or at risk of experiencing abuse from their formal (Enduring Powers of Attorney) or informal decision makers, family, carers or friends.
Human Rights & Elder Abuse Advocacy
Aged Care Navigator Trial Service
The Aged Care Navigators Trial is delivered as part of a consortium led by COTA Australia and funded by the Australian Government.

The Aged Care Navigation Service provides
  • Information on the aged care system
  • Practical support to access aged care services in the home or in residential aged care
  • Group information sessions about aged care
  • Brisbane South including Tamborine, Lamington, Beaudesert, Kooralbyn and Mt Barney
  • Bundaberg and throughout the Wide Bay area
People seeking support to understand and access the aged care system.

Groups of people interested in learning more about the aged care system and how to access it. For example, carer support groups, health related support groups and social groups.
For more information about the ADA Australia Aged Care Navigation Trial Service click here

For information about the Aged Care Navigator Trial Program go to
ADA regularly engages with both consumers and providers of aged care, disability and guardianship services. This ongoing engagement helps inform our understanding of the service and system issues impacting on consumers. Systemic Advocacy


ADA Australia offers specialised education and training to the Aged and Disability industry. See blow for an overview of the training services.

ADA Australia Education and Training
Education Type Participants Cost/Structure Training Overview Session Time/Location
Staff and residents/clients of Commonwealth funded aged care services. Free for Commonwealth funded aged care service groups Education about the rights and responsibilities of clients and care staff, and to inform them of the role of advocacy.

For more information got to Advocacy Education
20-45 mins (dependent on group needs)

Offered anywhere in Qld.
Decision Making
Staff Training
Health, aged, disability and related sector staff. Fee for service, Individual tickets, or in house group training. Training to help people understand about Guardianship and Administration systems in Qld for vulnerable people whose decision making capacity is questioned.

For more information go to Understanding Decision Making
Choice of 4 hour or 6.5 hour sessions.

Offered anywhere in Qld.
Health Decision
Making Training
Health, aged, disability and related sector staff. Fee for service. In house group training. Overview of health care decision making to help staff understand how to undertake substituted decision making for a range of scenarios.

For more information go to Health Decision Making Training
2 hours.

Offered anywhere in Qld.
mhWISE Older
Persons Mental
Health Training
Aged and community care workforce at all levels. Different programs available. Fee for service. In house group training. Offers workers in Community Care and Residential Care setting to understand how to support older persons mental health and support those experiencing mental illness.

For more information go to mhWISE
Choice of 4 hour or 6.5 hour sessions.

Offered anywhere in Australia.
Elder Abuse
Older persons community groups and service providers. Free. Overview of Elder Abuse and Elder Abuse prevention.

For more information go to Elder Abuse Education
45 min - 1 hour.

Offered in Greater Brisbane Region.


ADA Australia regularly engage in specialised project work to support the wider needs of the aged and disability sector. Below is an on overview of recent projects ADA Australia has undertaken.

ADA Australia Projects
Project Project Type
Enduring Power of Attorney (EPOA) Development of resources and a video to guide staff and those Attorneys operating under an Enduring Power of Attorney. For more information go to Enduring Power of Attorney
Advance Health Directives for Mental Health Development of resources and education for consumers and staff on Advance Health Directives for Mental Health documents. For more information go to Advance Health Directives for Mental Health
My Rights Qld ADA Australia, funded by Legal Aid Queensland, created a free online guide to help people with disability to understand their rights, and find help available in Queensland. For more information go to My Rights Qld
ATSIDNQ ADA Australia manage the Aboriginal and Torres Strait islander Disability network of Queensland (ATSIDNQ), under the auspice of QDN. For more information go to ATSIDNQ.
Queensland Seniors Diary ADA Australia produces a legal topics diary to support older people to understand important issues that may impact their life and find relevant help available in Queensland. For more information go to QLD Seniors Diary
Research Projects ADA Australia has been involved in various research projects and partnerships. For more information go to Strategic Alliances
Events ADA Australia regularly hosts events to inform the industry about important topics. For more information go to Events
Media ADA Australia has a stable media presence, often providing insight on the aged and disability sector. For more information go to Media