We enable our clients to be heard, informed and exercise their rights, through access to information, education and support.

ADA Australia is an independent organisation that provides free, confidential, and client directed advocacy and guardianship services to older people and people with disability.  ADA at a Glance Flyer

Advocacy

We help people to resolve issues related to:

• Receiving or accessing Australian Government funded aged care services, either in their home or in a residential aged care facility
• Receiving or accessing Queensland Government funded Community Care services.
  We can support people using these services, or their carers or representatives, with service or care related issues.

If you currently receive care and support in your home, or in an aged care facility, ADA Australia may be able to assist you to:

• Understand your rights and responsibilities
• Raise and address care related concerns
• Communicate your preferences
• Understand your service agreement, fees, statements and budgets
• Review and negotiate your care plan
• Make referrals for assessments and additional services
• Support you at assessments
  Identify and access local service providers and aged care facilities.

We can also provide you with independent information about available care options.

Where we are unable to assist, we will endeavour to refer you to the appropriate service for more information.

To find out more, go to What is Advocacy.

Guardianship

We support adults with impaired decision-making capacity to resolve Queensland guardianship and administration issues that may be related to:

• Issues with Enduring Power of Attorney (EPOA) arrangements
• Administration orders that are not working
• Supporting vulnerable people through QCAT tribunal hearings and applications.

If you have an EPOA who is not acting in your best interests, would like to revoke or change your EPOA, have people questioning your decision-making capacity, or have a QCAT Tribunal hearing coming up and would like support, we may be able to help.

To find out more, go to Guardianship Advocacy

Education and Training

We provide comprehensive education and training to clients, residents, staff and the general public.
Our education offering includes:

• Advocacy and Individual Rights and Responsibilities in Aged and Community Care for clients/residents, staff and students
• Guardianship Training on Queensland’s Guardianship system and related administration matters
• An Older Persons Mental Health training program for staff called mhWISE
  To find out more, go to our Education page .

Issues we cannot assist with

ADA Australia is passionate about supporting the most vulnerable members of our society, however our current funding constrains the areas in which we can offer assistance.

While we provide a range of services to our clients, ADA Australia is currently unable to assist with:

• Centrelink issues – please call Centrelink Complaints Process – 1800 132 468 or Basic Rights Queensland
• Housing or rental issues – please call QSTARS 1300 744 263
• Retirement Village issues – please call Park and Village Information Link (PAVIL) (07) 3214 6333 or the Department of Housing and Public Works (07) 3008 3450
• Disability Service Issues – Disability Services Queensland related enquiries –  please call DSQ Information 13 74 68, DSQ Complaints Process 1800 080 464, The NDIA/NDIS on 1800 800 110, or the Queensland Ombudsman 1800 068 908

ADA Australia has a wide variety of resources available for public download. To view the selection, go to Resources.